Privacy and Cookies Policy
LSG Service Guam, Inc. / Cake Kitchen
PERSONAL DATA COLLECTION STATEMENT
We collect personal data from you in the course of our business. While the provision of personal data is voluntary, we may not be able to process your purchase and/or provide services to you without sufficient information.
We value your privacy and are committed to protecting your personal data. This statement sets out how we collect, process and use your personal data and the rights you have in relation your personal data.
COLLECTION OF PERSONAL DATA
The personal information that we collect includes but is not limited to:
1. identity information, such as your name, username or similar identifier and gender;
2. contact information, such as billing address, delivery address, email address and phone number;
3. financial information, such as bank account and payment card details;
4. transaction information, such as details about payments to and from you and other details of products and services you have purchased from us;
5. technical information, such as your IP address and information collected from your visits to and use of our website;
6. other information, such as dietary requirements or preferences, and your enquiries, feedback and survey responses.
PURPOSES OF COLLECTION AND USE OF PERSONAL DATA
We collect, process and use your personal data for one or more of the following purposes:
1. to enable us to deliver services and products to you;
2. to identify and verify your identity;
3. to process your transaction, invoice and payment;
4. to provide customer support;
5. to handle comments, enquiries and complaints;
6. to improve our products and services;
7. to develop and market our products and services;
8. for application, creation, operation and administration of accounts and records for customers, members or users;
9. for statistics, communication, marketing, promotional, customer relationship management, public relations and/or direct marketing purposes;
10. any other purposes as specified in a personal data collection statement when your personal data are being collected or any other purposes which you may from time to time agree.
We may share and/or transfer your personal data with our subsidiaries, holding companies, associated companies and affiliates, and our third party service providers, agents and contractors, including but without limitation our IT service providers (see further below),for the above purposes. We may also disclose your personal data to our professional advisers and/or service providers such as accountants, tax advisers, lawyers, insurers and business consultants, or when required by law or court order, or as requested by any government, regulators or law enforcement authorities.
DIRECT MARKETING
We intend to use your personal data for direct marketing purposes. However, we may not do so unless we have received your consent for that purpose. In this connection, we may use the following data provided by you:
1. name and contact details;
2. products and services portfolio information;
3. transaction pattern and behavior; and
4. demographic information.
Consent will be sought from you for such use of your personal data in direct marketing as described above. Please indicate your agreement or objection to such use of your personal data indirect marketing as described above before providing your personal data to us.
If you would like to stop receiving direct marketing communications from us, please email gum.cakekitchen.cs@lsgskychefs.com. Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated. We will get your express opt-in consent before we share your personal data with any other company for any marketing purposes.
ACCESS TO OR CORRECTION OF DATA
Except where there is an exemption provided under the applicable laws, you have the right to request access to and correction of your personal data held by us. Please also ensure the accuracy of the data you provide to us as it may be used for identity verification. If you need to inquire about, have access to or correct your personal data, you should submit a written request to gum.cakekitchen.cs@lsgskychefs.com.
We have the right to charge a reasonable handling fee for request to access or correct your personal data.
RETENTION OF DATA
We will retain the personal data provided by you for a reasonable period of time to carry out the purposes for which such personal data are collected or to comply with the applicable laws, regulations and regulatory requirements or rules.
SPECIAL NOTE TO MINORS
This website is not intended or directed to minors under the age of 16,and we do not knowingly collect any personal information, or knowingly track the use of our website, from minors under the age of 16. If we have actual knowledge that personal information about a minor under 16 years old has been collected, then we will take the appropriate steps to delete such personal information. If you believe that a minor under the age of 16 (or other age applicable in a different jurisdiction) has provided personal information to us on this website without the consent of a parent or guardian, or if you wish to delete your minor’s personal information collected from this website, please notify us at gum.cakekitchen.cs@lsgskychefs.com.
THIRD PARTY SITES
This website may contain links to other sites, apps, content, services or resources on the internet which are operated by third parties. If you access other sites, apps, content, services or resources using the links provided, please be aware they may have their own privacy &cookies policy, and we do not accept any responsibility or liability for these policies or for any personal data which may be collected through these sites, apps, content, services or resources. Please check these policies before you submit any personal information to these sites, apps, content, services or resources.
THIRD PARTY SERVICE PROVIDER & COOKIES
We use the platform and website hosting services provided by Shopify Inc. Shopify provides us with tools to build, host and maintain this website, and other e-commerce solutions, such as payment gateway, advertising placement, business strategy consultation and marketing. Additionally, Shopify may use different tools to perform certain functions such as data analytics, user registration, database management and smart e-commerce. That may imply the collection and handling of your personal data by Shopify when you access, use or provide data via this website. If you have any questions about the collection and use of personal data by Shopify please contact us at gum.cakekitchen.cs@lsgskychefs.com
Additionally, Shopify (and its business partners and/or service providers) use certain monitoring and tracking technologies including but not limited to cookies. These technologies are used to maintain, provide and improve our services, and to enhance your browsing and shopping experience. The four main functions of these tools are as below:
1. Site functionality cookies – these cookies allow you to navigate the website and use our features;
2. Site analytics cookies – these cookies measure and analyze how you use the website, to improve its functionality;
3. Customer preference cookies – when you are browsing or shopping on the website, these cookies will remember your preferences; and
4. Advertising cookies – these cookies are used to deliver ads relevant to you and help Shopify to measure the effectiveness of various marketing campaigns.
By using the website, you agree to Shopify placing these sorts of cookies on your computer or device. If you want to delete any cookies that are already on your computer or device, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies.Please note that be deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our website, and the complete shopping experience.
CHANGES TO PRIVACY AND COOKIES POLICY
We reserve the rights to modify this privacy and cookies policy at any time. If we make changes to this policy, the updated policy will be posted on our website https://www.cakekitchenguam.com/ in a timely manner and, if we make material changes, we will provide a prominent notice.
This privacy and cookies policy was written in English. To the extent a translated version conflicts with this policy, the English version will prevail.